Welcome Messages and Suggestions

The first message a visitor encounters sets the trajectory for the entire interaction. In this guide, learn how to configure greeting copy, quick-reply suggestion chips, and assistant headers.

Welcome Greeting Configuration

Navigate to Designer → Messages & Suggestions.
In the Welcome Message field, enter the introductory note the assistant shares when the widget expands.
Full Markdown syntax is supported (bold, italic, emoji, hyperlinks).

High-Converting Welcome Templates

Hello there! 👋 I am your digital shopping assistant.

I can help you locate the right product, check live shipping rates, or track an existing order. How may I assist you today?

Welcome to Acme Solutions! 🚀

I am here to answer your questions regarding our services, platform pricing, and integrations. Looking for an enterprise quote? Let me know your requirements!

Hi! Need technical assistance or have a billing inquiry?

Feel free to describe the issue below, and I will resolve it in seconds.

Suggested Questions (Prompt Chips)

Rather than forcing visitors to craft prompts from scratch, present 3 to 4 clickable prompt chips:

1. "What are your enterprise pricing tiers?"
2. "How does the 14-day free trial work?"
3. "I want to talk to a human agent"
4. "Where can I find API documentation?"

When a visitor clicks a chip, that prompt is submitted automatically, overcoming initial typing friction and driving engagement immediately.

Assistant Name and Header Subtitles

The top bar of the widget displays:

Assistant Display Name: e.g. Elena - AI Concierge or Pitaj Support.
Status Subtitle: e.g. Usually replies in 2 seconds or Available 24/7.
Input Placeholder: The default ghost text shown in the empty textarea (e.g. Type your question…).