Credits, Models and Plans

Pitaj.io operates on a transparent AI Credit Architecture. Credits represent the common operational unit used to fuel message inference, semantic vector searches, and AI Widget Builder synthesis.

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Credit Consumption by Model Tier

Inside agent settings, select the model that aligns with your speed, intellect, and budget parameters:

Model Tier	Speed & Intelligence	Consumption	Ideal For
Flash Model	Ultra-responsive (sub-second latency)	1 Credit per reply	Storefronts, product lookups, store locations, FAQs
Pro Model	Advanced reasoning and contextual inference	2 Credits per reply	Intricate technical support, multi-lingual consultations
Terra Model	Enterprise benchmark with maximum fidelity	3 Credits per reply	Financial simulations, AI Widget Builder, compliance

Zero-Cost Human Interactions

When a human operator takes over a conversation in the Help Desk and chats directly with the visitor, no AI credits are deducted. Credits are consumed solely when the autonomous model infers a reply or when an operator triggers an AI Draft.

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Subscription Tier Matrix

Tier Plan	Monthly Credits	Agents Included	Knowledge Base Quota	Support Channel
Starter	2,000 credits	1 Agent	5M characters	Standard Email
Pro	10,000 credits	3 Agents	20M characters	Priority Support + WhatsApp
Business	35,000 credits	10 Agents	60M characters	Dedicated Account Rep + SLA
Enterprise	Custom scale	Unlimited	Custom volume	Tailored SLAs, custom contracts

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Quota Tracking & Auto-Recharge

Ensure your customer support presence remains uninterrupted during high-traffic campaign spikes:

Threshold Notifications

Automatic email advisories are dispatched to workspace owners when consumption hits 80% and 95% of plan allocation.

Automated Top-Ups

Configure optional automatic micro-recharges (e.g., +2,000 credits) whenever the remaining balance drops beneath 5%.

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Credit Rollover

Across all active subscription plans, unused monthly baseline credits automatically roll over into the following billing period as long as your workspace account remains active.