Documentation

Create, train, and deploy accurate AI assistants for customer support and sales on your website.

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Quick Start

Choose your starting path for integrating and configuring your AI assistant:

Introduction to Pitaj.io

Semantic RAG pipeline architecture, data ingestion, and workspace security boundaries.

Open introduction →

Build Your First Agent

Step-by-step walkthrough from domain crawling to real-time chat testing.

Start building →

Knowledge Base Best Practices

Catalog structures, PDF formatting rules, and guidelines to ensure zero-hallucination accuracy.

View best practices →

Core Platform Modules

Comprehensive capabilities for training, workflow automation, and customer engagement:

Knowledge Base & Training

Automated web crawler with sync schedules, document OCR, policy text snippets, and Q&A pairs.

Knowledge sources →

Designer & Customization

Configure primary brand colors, assistant avatars, floating trigger buttons, and greeting prompts.

Appearance guide →

Interactive Actions & Forms

Form fields for lead collection, outbound REST API requests, and live Shopify catalog actions.

Actions overview →

Business Procedures

Deterministic decision trees, operating schedule checks, and live human agent handovers.

Procedure workflows →

AI Widget Builder

Conversational synthesis of bespoke JSX UI components, mortgage calculators, and forms with Zod validation.

Interactive widgets →

Help Desk & Inbox

Omnichannel ticket management, 1-click AI draft replies, internal team notes, and CSAT surveys.

Help desk guide →

Channels & Integrations

Deploy your assistant across the surfaces where your customers interact:

Websites (HTML & SPAs)

Asynchronous script embed supporting React, Next.js, Vue, Nuxt, and Google Tag Manager.

HTML embed →

WordPress & Shopify

Verified WordPress plugin and Shopify Theme App Embed for zero-code storefront installation.

CMS setup →

WhatsApp & Instagram DM

Official Meta Cloud API and Instagram Direct Messaging for automated 24/7 social sales and support.

Social channels →

Developer Resources

Integrate autonomous conversational reasoning into your applications and server backends:

JavaScript Widget SDK

Programmatic runtime control via window.PitajIO: open/close states, message dispatch, and visitor identification.

Widget SDK reference →

REST API & Webhooks

HTTP POST requests, structured JSON payloads, and HMAC-SHA256 signature verification.

REST API reference →